Privacy Policy

Pearl Property Pattaya ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pearlpropertythailand.com or contact us in connection with our real estate services.

Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

Information You Provide

• Name, email address, and phone number when you submit an inquiry or contact form
• Property preferences and budget range when requesting property information
• Appointment details when scheduling a property viewing
• Any other information you choose to provide in messages or correspondence

Information Collected Automatically

• Log data (IP address, browser type, pages visited, time and date of visit)
• Device information (hardware model, operating system, unique device identifiers)
• Cookies and similar tracking technologies (see Section 5)
• Usage data (search queries, property listings viewed, features used)

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide real estate services
• Schedule and manage property viewings
• Send you property listings and market updates that match your preferences (with your consent)
• Improve and personalise your experience on our website
• Analyse website traffic and usage patterns to enhance our services
• Comply with legal obligations
• Detect and prevent fraudulent or unauthorised activity
• Deliver targeted advertising through third-party platforms (see Section 4)

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers — third-party companies that assist us in operating our website, conducting our business, or serving our users (e.g. email delivery, hosting, analytics), subject to confidentiality agreements.
• Property developers and partners — when you request information about a specific project, we may share your contact details with the relevant developer solely to fulfil your request.
• Advertising platforms — anonymised or hashed data may be shared with platforms such as Meta (Facebook/Instagram) and Google for the purpose of delivering relevant advertisements (see Section 4).
• Legal requirements — when required by law, court order, or governmental authority.

4. Advertising & Third-Party Platforms

We use third-party advertising services to show you relevant advertisements about our properties on other websites and platforms. These services include:

Meta (Facebook & Instagram)

Our website uses the Meta Pixel, a piece of code that allows us to measure the effectiveness of our advertising by understanding the actions people take on our website. The Meta Pixel may collect data such as pages visited, properties viewed, and forms submitted. This data is used to deliver targeted advertisements on Facebook and Instagram and to build Custom Audiences. You can opt out of Meta's use of your data for advertising purposes via Facebook Ad Settings.

Google Ads & Google Analytics

We use Google Analytics to analyse website traffic and Google Ads to display advertisements. Google may use cookies to track your interactions with our site and show you relevant ads across the Google Display Network and Search. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on and manage Google Ads personalisation via Google Ads Settings.

These third-party services have their own privacy policies governing the use of your data. We encourage you to review them.

5. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Inquiry and contact data is typically retained for up to 3 years. You may request deletion of your data at any time by contacting us (see Section 9).

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access — request a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your personal data ("right to be forgotten")
• Restriction — request that we limit how we use your data
• Portability — request your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interests or for direct marketing
• Withdraw consent — withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us using the details in Section 9.

9. Children's Privacy

Our website is not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your rights, or have a concern about how we handle your data, please contact us: